Frequently asked questions

Which cities can I book in?

Venture Fit is launching in cities across Australia, with more added all the time. You can browse trainers and sessions in any available city before you sign up.

How does booking work?

Pick a city and a trainer, choose a session and a time, complete a quick one-time health questionnaire, and pay securely. Your trainer receives what they need to train you safely, and you just show up.

Are the trainers vetted?

Yes. Every trainer on Venture Fit is invited and vetted before they can take bookings — they don't sign themselves up. You can read more on our Trust & safety page.

Why do I have to complete a health questionnaire?

You complete a single health assessment when you book. It lets your trainer tailor the session and train you safely. Some answers may require a clearance from your GP before you can book certain sessions.

What's the difference between a gym session and an experience?

A gym session is a one-to-one workout with your trainer at a real local gym. An experience is a signature, location-based session your trainer runs — think training outdoors in a memorable spot rather than a hotel gym.

How much does it cost, and do I need a membership?

There's no membership and no contract. Trainers set their own session prices, and you always see the price before you book — you only pay for the sessions you book.

How do I pay?

Payments are handled securely by Stripe at the time of booking. Your card details are never stored by Venture Fit.

Can I cancel or get a refund?

You can cancel a booking from My bookings. Refunds depend on how far in advance you cancel — the earlier you cancel, the more is refunded. The applicable amount is shown before you confirm a cancellation.

Is my health information private?

Yes. Your health information is encrypted and stored securely in Australia. It's only shared with the trainer you book, and you control your profile.

Still have a question? Contact us.