Terms of Service

1. About these terms

These Terms of Service (“Terms”) are a binding agreement between you and Venture Fit Pty Ltd (ABN to be confirmed) (“Venture Fit”, “we”, “us” or “our”). They govern your access to and use of the Venture Fit website, mobile applications and related services (together, the “Platform”).

By creating an account, booking a session or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Platform.

2. What Venture Fit is (and is not)

Venture Fit is a marketplace that connects travellers and other customers (“Customers”) with independent, vetted personal trainers (“Trainers”) offering gym sessions and local fitness experiences in Australian cities.

Trainers are independent contractors. They are not employees, agents or partners of Venture Fit. We facilitate discovery, booking and payment, but we do not provide the personal-training services ourselves, do not supervise sessions, and are not a party to the services agreement between a Customer and a Trainer. Any contract for the session itself is between the Customer and the Trainer.

3. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to use the Platform.
• You must provide accurate, current and complete information and keep it up to date.
• You are responsible for activity under your account and for keeping your credentials secure. Notify us promptly of any unauthorised use.
• Trainer accounts are available by invitation and are subject to our vetting and approval process. We may decline, suspend or revoke a Trainer account at our discretion.

4. Health screening and safety

Your health and safety matter. Before completing certain bookings you must complete a pre-exercise screening questionnaire (based on the Adult Pre-Exercise Screening System). Depending on your responses, we may require written clearance from a general practitioner or specialist before the booking can proceed.

You must answer screening questions truthfully and provide genuine clearance documentation where requested. Providing false or misleading health information may put your safety at risk and may result in cancellation of your booking and/or suspension of your account.

Venture Fit and Trainers do not provide medical advice. The Platform and any session are not a substitute for advice from a qualified healthcare professional. You participate in physical activity at your own risk and should seek medical advice if you have any concerns about your fitness to exercise.

5. Bookings, pricing and payments

• Prices are shown in Australian dollars and include GST where applicable. Gym-session prices are set per city; experience prices are set by Venture Fit.
• Payments are processed by our payment provider, Stripe. By booking, you authorise the relevant charge to your chosen payment method. We do not store full card details.
• A booking is confirmed only once payment has succeeded and any required health screening or clearance is satisfied.
• Group bookings may be paid by the organiser, with optional per-participant reimbursement. The organiser is responsible for the booking unless otherwise stated.

6. Cancellations and refunds

Cancellation rights and any refund depend on how far in advance you cancel, in line with our cancellation policy shown at the time of booking. Refunds are generally tiered: cancellations made further before the session attract a higher refund than those made close to the session time.

Nothing in this section limits your rights under the Australian Consumer Law (see section 10). Where a session is not provided as described, or a Trainer cancels, you may be entitled to a remedy including a refund.

7. Customer conduct

• Attend booked sessions on time and follow reasonable safety instructions.
• Treat Trainers and other users with respect.
• Do not use the Platform for any unlawful, harmful or fraudulent purpose.
• Do not attempt to arrange or take payment for booked sessions outside the Platform.

8. Trainer obligations

• Maintain all qualifications, registrations, insurance and approvals required by law and by Venture Fit to deliver sessions.
• Deliver sessions with due care and skill and in accordance with the listing and applicable safety standards.
• Access Customer health information only as needed to deliver a booked session, and handle it confidentially in accordance with our Privacy Policy and applicable law.

9. Ratings, reviews and content

Customers and Trainers may rate and review each other after a session. Reviews must be honest and must not be defamatory, misleading or offensive. We may remove content that breaches these Terms. You grant us a non-exclusive, royalty-free licence to host and display content you submit for the purpose of operating the Platform.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under that law where it cannot lawfully be excluded.

11. Liability

To the extent permitted by law, and subject to section 10, Venture Fit is not liable for the acts or omissions of Trainers or Customers, for the conduct or outcome of any session, or for indirect or consequential loss. Where our liability cannot be excluded but can be limited, it is limited to re-supplying the relevant service or paying the cost of doing so.

12. Suspension and termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or where required by law. Sections intended to survive termination (including payment, liability and dispute provisions) continue to apply.

13. Changes to these terms

We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Platform after changes take effect means you accept the updated Terms.

14. Governing law and contact

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state. Questions about these Terms can be sent to us via the contact details on our Contact page.